Terms of Service
Last updated: 2024-10-01
Acceptance of Terms
By accessing or using the SBIQC platform provided by Hephzibah Technologies Private Limited ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
Description of Service
SBIQC is a cloud-based business operations platform that provides Enterprise Resource Planning (SBIQC's ERP), Customer Relationship Management (SBIQC's CRM), Human Resource Management (SBIQC's HR), and SBIQC's Helpdesk solutions as a managed service. We provide the software, hosting, maintenance, backups, and support as described in your subscription plan.
Account Registration
To use SBIQC, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Subscription and Billing
SBIQC is offered on a subscription basis. Fees are charged in advance on a monthly or annual basis depending on your chosen billing cycle. All fees are non-refundable except as expressly stated in these terms or required by law. We reserve the right to change our pricing with 30 days' notice.
Your Data
You retain all rights to the data you upload to SBIQC. We do not claim ownership of your content. We will not access, use, or share your data except as necessary to provide the service, comply with law, or as described in our Privacy Policy. You can export your data at any time through the platform's built-in export tools.
Acceptable Use
You agree not to: use the service for any unlawful purpose; upload malicious code or attempt to gain unauthorized access to our systems; interfere with or disrupt the service or servers; resell or redistribute the service without our written consent; use the service to store or transmit content that infringes intellectual property rights; or exceed the usage limits of your subscription plan.
Service Level Agreement
We commit to a 99.9% uptime SLA for Business and Enterprise plans, measured monthly. Scheduled maintenance windows are excluded from uptime calculations and will be communicated at least 48 hours in advance. If we fail to meet the SLA, you may be eligible for service credits as described in your plan agreement.
Limitation of Liability
To the maximum extent permitted by law, Hephzibah Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.
Termination
Either party may terminate the subscription with 30 days' written notice. We may suspend or terminate your account immediately if you violate these terms. Upon termination, your access to the platform will cease, and your data will be retained for 30 days before secure deletion. You may request a data export during this period.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Tirunelveli, Tamil Nadu, India.
Changes to Terms
We reserve the right to modify these terms at any time. We will provide notice of material changes via email or through the platform. Your continued use of the service after changes become effective constitutes acceptance of the modified terms.
Contact
For questions about these Terms of Service, please contact us at legal@sbiqc.com or write to: Hephzibah Technologies Private Limited, Tirunelveli, Tamil Nadu, India.